“Social media is not about the exploitation of technology but service to the community.”_ Simon Mainwaring
Online platforms that everyone can use freely gives us the opportunity to share information with others. Social Media allows us to connect with people in parts of the world, we otherwise couldn’t easily access and open up infinite opportunities to do business with them. Social Media made it possible for like-minded individuals to discuss important topics, widen their personal knowledge and discover things they never knew before. Social Media is like embracing the 21st-century version of a town square, where there a lot of people ready to take part in the next exciting event.
5 Reasons Why You Should Be Using Social Media
1.Drive More Traffic To Your Website
Being active on social media will help you increase the amount of traffic that your website receives. Every successful marketing activity that drives traffic to your website will improve the number of referrals you receive in your business, which in turn plays an important role in your sales funnel.
2.Deliver Better Customer Service
It is crucial that you are visible on the social and professional networks your ideal customers are using so that you can regularly monitor their interests, frustrations, enquiries and brand mentions. It is essential you provide a real-time communication to your customer to make them feel valued.
3.To Increase Trust in your Business or Brand
Having a social media presence allows you to gain trust from potential customers because they know that they can easily reach you if anything goes wrong. It reassures them that you are close by ready to help solve their problems and frustrations and able to provide them with the solutions, products, and advice that they need.
4.To Obtain Real Customer Insights
Knowing customer insights can help us improve the development of social media marketing campaign and shape strategic decisions, furthermore, it would give you clearer ideas on what the customer needs. This also allows you to enhance the content of your website and make your products and services more attractive and relevant to your customers.
5.Tool For Creating Relevant Content
It is essential that you keep up to date and involved with news and industry trends so that you can gather ideas on how to improve your products and services and also enhance your website and other marketing content to be more relevant to trends. Content Marketing is key to attracting new customers. Using social media to create quality content in a highly effective way nowadays is a must.
In today’s ever-changing fast-paced business world we need to make sure that using social media is one of our main focuses, otherwise, you might miss your chance of capturing a large percentage of your target market, thus missing opportunities to increase the level of your success.
As a business owner, what are you focusing on that is helping you achieve the success you deserve?